The glory days of thinking up a simple password like BusyBee3 and using it for all your services are sadly over. These days that 8 character password can be cracked with brute force in a [matter of minutes](https://www.techrepublic.com/article/how-an-8-character-password-could-be-cracked-in-less-than-an-hour/). But creating a strong password is just the tip of the cyber iceberg. The entire cyberg can be a bit overwhelming, so rather than cover every detail let's focus on the first few steps that every CRM user can take to raise their security game from rookie to rising star. But let's see if we can do it in a way that actually makes things both more secure as well as less work for you. As they say, "knowing more is doing less."

### Use Strong Passwords

Back to the tip of the iceberg: strong passwords. This one is fortunately pretty simple. It's all about length. Well mostly. In general, each additional character you add to your passwords will create the biggest difference in terms of its strength...much more so than say using a number instead of a letter. For example, a 16 character, letters-only password is [8 million times harder to guess](https://blog.1password.com/how-long-should-my-passwords-be/) than a 12 character password. On the other hand, a 12 character password with numbers is only 8 times harder to crack than a 12 character letters-only password. Long story short: it's better to think of a password as a passphrase...and if you can also add just a little extra complexity then it will help fend off any dictionary-based cracks. So a strong passphrase that is relatively easy to remember might be something like RaisingUpFor3Bang!It'sGood. This 26 character passphrase checks all the boxes: 1) it's long, 2) it has just a bit of complexity, 3) it's relatively easy to remember. 

### Don't Re-use Passwords

Now you might be thinking, "Nah man. I don't want to be typing a book on my phone just to sign in...and now you're telling me I'm going to need to remember dozens of long passphrases? I'm going to stick with BusyBee3 bro." Well, I have good news for you. This problem was solved over a decade ago, and its solution is a password manager app.

Password manager apps will both simplify your life by greatly reducing the number of passwords you need to memorize (down to as little as one), as well as take your security game up a notch by making it dirt simple to use strong + unique passwords across every service you use. And when you sign in to a service from your phone, you may not even need to type anything since you can authenticate into your password manager with your fingerprint or face and then it will automatically enter your username and password for you...and even press the sign in button. There are many great password managers these days such as [1Password](https://1password.com) and [LastPass](https://www.lastpass.com). They also integrate seamlessly into your web browser and mobile devices.

### Two Factor Authentication

This brings us to [two factor authentication](https://authy.com/what-is-2fa/) (2FA), which is also referred to as multi factor authentication (MFA). Again, I know what you might be thinking, "Hold up Bro Jackson. I need to be good at passwords and something else?" Well, yes and no. I say yes because 2FA does add a second step after you enter your password where you then enter a special one-time code generated from somewhere else. But I say no because if you use a quality password manager, it will enter this one-time code for you so you don't need physically perform any extra steps. This type of two factor authentication is technically called a software-generated time-based, one-time passcode ([TOTP](https://en.wikipedia.org/wiki/Time-based_one-time_password)) and is currently the preferred method for 2FA over the other types such as SMS text message or "secret questions" like when you sign in somewhere and then it asks you what city were you born in.

Let's make this a bit more concrete and see how you can easily enable & use 2FA in Outfield's CRM. First, you can enable 2FA at the bottom of [My Preferences](https://run.outfieldapp.com/web/settings) in the Outfield web app by clicking the Enable Two Factor Authentication button.

![enable two factor authentication](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/enable%20two%20factor%20authentication.png)

It will then generate a special code for you that you can scan as a QR code using your password manager (or an authenticator app such as Google Authenticator).

![scan 2FA QR code](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/scan%202FA%20QR%20code.png)

Last step, confirm your current password and enter the current generated code from your password manager (or authenticator app) and click the Confirm & Enable button.

![confirm 2FA verification code](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/confirm%202FA%20verification%20code.png)

That's all there is to it. Now whenever you sign in to the Outfield web or mobile apps it will ask you to enter a one-time code generated from your password manager (or authenticator app) after entering your regular username and password. Again, if you use a quality password manager, it will enter it for you. 

![CRM two factor authentication](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/CRM%20two%20factor%20authentication.jpg)

### Additional Tips & Resources

Between using strong passwords, unique passwords, password manager apps, and two factor authentication you should be well on your way to leveling up your cybersecurity skills when using CRM or any other service or app. From here, I suggest you have a look at other best practices for security on the internet. Here are a few to get you started:

-   Keep all your apps and device operating systems up to date
-   Use a VPN especially when on public wifi and even avoid public wifi whenever possible
-   Avoid opening suspicious emails
-   Use a secure file sharing & messaging solution
-   Check links before you click
-   Disable bluetooth when you don't need it
-   Make sure important data is backed up regularly and securely 

Here at Outfield, we are constantly working to preserve our industry leading security program and remain current with state of the art security practices. We are committed to inspiring trust and protecting the privacy of our customer’s data so our customers can concentrate on their business. It is this commitment that motivates our decision making every day and our team holds this responsibility in the highest regard. For more on Outfield's security policy, check out our [Security Summary](https://www.outfieldapp.com/security).

How to use CRM more securely and with less work with these industry leading best practices and tips.

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Cybersecurity Best Practices For CRM

Summer's here! Well not technically, but it always feels like it once we hit June. To celebrate (with what is definitely not just a coincidence) we launched call, text, and email tracking to Outfield this week. As you may already know, Outfield was originally designed to help field teams and as a result we focused mainly on field touchpoints such as check-ins and meetings. Now that we have expanded to a [performance-based CRM](https://www.outfieldapp.com), it was time to expand the types of touchpoints you can track to include phone calls, text messages, and emails.

### Phone Calls

Similar to check-ins, you can now log phone calls using either the web or mobile Outfield apps. You can also attach images, record duration, and complete forms to gather any custom data you would like to track & analyze. Unlike check-ins, phone calls have a field for the call result which can be one of the following values: answered, did not answer, left a voicemail, left a message with someone else, or invalid phone number.

![phone-call-tracking](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/phone-call-tracking.png)

You can then analyze call results over time in your productivity analytics charts and gain insight into the effectiveness of your program.  

### Text Messages

Texts are also now trackable within Outfield. However, that's only one side of the coin. The other side is what you do with that data. As you'll see later in this post when automations are discussed, you can easily trigger custom actions based on sent or received texts (or any other type of activity). For example, when you receive a text from a customer that contains a certain keyword, you can configure the system to automatically send a text or email response based on that keyword, or trigger a task for the relevant rep to follow up.

![text-message-tracking](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/text-message-tracking.png)

### Emails

The final new activity type that we have launched is emails. Like other touchpoints, these can be created manually during or after they happen, or they can be created automatically. 

![email-tracking](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/email-tracking.png)

With the addition of phone calls, text messages, and email activity to Outfield, you can now capture the complete picture of your touchpoint activity as you manage your accounts and leads. These new activity types not only apply to your accounts, but also to your team performance. We have incorporated each of these into your customizable performance system so you can weight the value of a phone call, text, email, call duration, and more. You can also set corresponding goals and build these into custom competitions for your team to boost results within an environment of friendly competition. However, more activity types does not mean more time spent logging data. Read on to see how to automate activity tracking and use that data to trigger important business functions.

### Automations

Instead of manually logging all your calls, texts, and emails, it's easy to integrate Outfield out of the box with your call and email platforms as well as 4000+ other business apps. For example, you can automatically log calls made via Zoom or RingCentral to the corresponding account in Outfield and include a link to the recording of the call. Similarly, you can automatically log sent and received emails occurring in Gmail or Outlook to the corresponding account in Outfield.

Automated logging is just the kickoff. The real excitement starts when you start using this data to automatically trigger other actions that are useful for your business. Here are just a few ideas focused on calls and emails to help spark your imagination and extrapolate to check-ins, tasks, deals, and other Outfield CRM functions.  

-   Automatically send auto-responder messages to prospects and customers who display specified behaviors. For example, send a promotional offer to any account that stagnates in your deal pipeline or any contact that visits your pricing page.
-   Notify management when discovery calls are too short or too long so you can ensure your team is hitting that sweet spot every time.
-   Automatically send a followup email when a custom form field is answered a certain way by one of your reps. For example, if they visited a prospect and reported that they left a product sample, auto send a followup email with additional product info or other details to progress the lead.
-   If one of your reps hits their touchpoint goal, sales quota, or even breaks a team record, then automatically send them their reward and custom congrats.

To learn more, check out our [integrations page](https://www.outfieldapp.com/integrations) and our [Zapier page](https://zapier.com/apps/outfield/integrations). 

### Other Notable Highlights

-   The activity filter on account pages and team member pages has been upgraded on the Outfield web app to include all the relevant options found elsewhere in the app, such as by form, activity type, date range, etc.
-   "Deal created" has been added to the customizable performance system and is now independent of "Deal progressed stage"
-   You can now set actions in the performance system to zero points as opposed to the previous 0.1 minimum. 
-   The team member filter in analytics on the Outfield web app has been improved to support filtering by multiple team members at once.

We launched call and email tracking to Outfield to help you better manage your customer touchpoints both in the field and in office.

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Call, Text, & Email Tracking - Jun 3 Feature Update

Big update in the house! Since launching an experimental version of League Play a couple years ago, we have been hard at work learning from your feedback and building a bigger and better version. The next major update is now ready for primetime, so let's see what the new League Play can do. Let’s start with a short backstory for context.

### Backstory

In 2015, Outfield’s CEO Austin Rolling and CTO Adam Steele set out to innovate in the field sales space. We began as a mobile-first CRM designed with a clear focus to create tools that support organizations with field sales & field marketing activities, such as territory management, route optimization, and producing advanced market insights for sales managers to improve their field ops. From this success, an opportunity was revealed and we have re-shaped our focus into a bigger vision: solve the two biggest problems in CRM which are 1) rep adoption/engagement and 2) detached outcomes between the CRM and the customer. In this article, we will focus on the former, however you can learn more about what we are doing to solve the latter on our [homepage](https://www.outfieldapp.com).

### Why League Play?

Reps should not simply use a CRM because their manager tells them to; rather they need to be using it because they want to. But why would sales reps or any type of rep want to use a CRM? Let’s look at their persona. Reps are competitive, like to help customers find solutions, and are driven to win. Reps like to be recognized for their performance, and the best reps want to master their craft. These characteristics were magnified recently for us at Outfield when we launched experimental performance-based features and studied the feedback.

League Play originally consisted of a simple weekly competition to see who could achieve the highest performance, winner take all. The results were stunning and it sparked a flood of customer feedback, engagement, and ideas. So we dug deeper into game mechanics, behavioral psychology, case studies and a white paper where we interviewed one hundred sales managers on their results when introducing game mechanics to their sales organizations. 89% of sales managers reported that sales productivity rose when gamification was incorporated into their sales execution. Employee morale also rose 90% of the time when sales managers used strategies based on game theory. 

As a result, we decided to build a system that changes the game for CRM into one that is not only used traditionally for inspection (e.g. progress reports etc.), but also can actually improve team adoption, engagement, performance, and ultimately increase your bottom line.

### Performance Leagues

Phase 1 of the new League Play consisted of a [goals & customizable performance system](/goals-customizable-performance-system-nov-29-feature-update). This laid the groundwork for the next phase of League Play which we are proud to announce went live this week. Rather than a single leaderboard, League Play now consists of multiple levels of competition and progression so reps can choose to focus on what works for them. As a team admin, you can now run your own performance leagues. The league season corresponds to a calendar quarter & is composed of weekly head-to-head matchups between team members, round-robin style. The competitor with the most performance points based on your customized system wins each matchup & the best win/loss/tie record at the end of the season takes the championship trophy. Additionally, you can now even create multiple tiered performance leagues with promotion and relegation zones so there is competition at the top and bottom of the leagues (English Premier League style).

![sales-league-with-matchups](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/sales-league-with-matchups.jpg)

### Head-To-Head Matchups

Head-to-head matchups combined with tiered leagues with promotion & relegation zones each serve to address leaderboard burnout, which is when leaderboards become stale when the same few competitors near the top are the only ones who end up caring about it after a while. In other words, our goal with matchups is to keep each week fresh, which is one step of many toward making CRM more engaging and rewarding for reps to improve and perform well. 

Matchups can be created & managed totally automatically or you can fine tune your matchup schedules in the [Performance Leagues tab](https://run.outfieldapp.com/web/performance_roles?tab=leagues) under Performance+ Settings in the Outfield web app.

![performance-league-setup](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/performance-league-setup.png)

Reps will then see their current matchup in their side nav drawer on their web and mobile apps.  

![current-head-to-head-matchup](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/current-head-to-head-matchup.jpg)

They will also see the other matchups in their league each week in the League Play section. You can easily segment reps into leagues by role, territory, or any other attribute you'd like. Each matchup can be opened to show a deep dive into each competitor’s performance that week such as with KPIs and other attributes.

![matchup-detail](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/matchup-detail.jpg)

### Leaderboards

Leaderboards haven’t gone anywhere. The leaderboard has been improved to be infinitely customizable so you can dial it in to what's important to you, including your KPIs from your performance system. In an effort to introduce even more layers of competition and progression, leaderboards also now contain the rep’s shadow from last week/month/etc so they can compete against themselves, as well as individual and team goals so they can see how they are doing against the goal pace setter.

### **Achievements**

There are also a number of achievements reps can earn when they perform well. Tap the Achievements button on anyone's player card to view the achievements they have earned. Tap any specific achievement to view more detailed info about it. Achievements are a great way to see who achieved the most KPIs each week, who holds the record for best month in company history, and more.

**![achievement](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/achievement.jpg)**

### **Performance Efficiency Rating**

Your rep's performance efficiency rating (PER) is a number from 0 to 100 that represents their current overall effectiveness within the your unique performance system. It is displayed on the bottom right of everyone's mini profile photo and their player card. Reps can increase their PER in a variety of ways such as achieving goals you set for them, hitting their KPIs, and winning matchups against their colleagues. In other words, it's a single number that represents their aggregate performdance based on your unique company goals and customized performance system.

**![performance-efficiency-rating](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/performance-efficiency-rating.jpg)**

### **Other Notable Highlights**

Finally, we have included a number of other improvements based on your feedback and ideas. 

-   The League Play notification system has been expanded and you can turn each one on/off at a much more granular level.
-   Your player card can now be customized.
-   Your small profile thumbnail is now a customizable minicard. 
-   Admins can now customize the league guide book.

Reach out to our customer success team anytime if you would like help setting up your performance leagues and designing a culture of friendly competition and achievement. We can even help you introduce real world prizes and other rewards to your competitions. 

We have much more on the way in the next phase of League Play which is already in the works. Keep up your excellent feedback. We appreciate it.

League Play now consists of multiple levels of competition & progression so reps can choose to focus on what works for them to improve & perform well 

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Performance Leagues, Head-To-Head Matchups, & More - Jul 8 Feature Update

Since the big [performance leagues update](/performance-leagues-head-to-head-matchups-more-jul-8-feature-update) a couple months ago, we received a lot of excellent feedback and as a result we've been constantly building upon that release. However, we haven't forgotten about our other core CRM features where we have also been knocking out various enhancements. So let's start with one of the most requested improvements which we call default fields.

### Customizable Default Fields For Accounts

For a long time Outfield has supported custom fields for accounts. Whenever a team member creates or updates an account, they can add or modify a custom field on the spot. For example, they could add a field with a name of "Territory" and a value of "West" when they create an account. This is a useful feature, however, what can happen in some cases is that your custom fields can become a bit scattered since maybe one rep uses the name Territory when creating a custom field and then another may accidentally use the word Region when creating their custom field. This can lead to unwanted data segmentation. The solution for these types of scenarios is, you guessed it, default fields.

Unlike custom fields where both the name and value are created on the fly, account default fields can be set beforehand so every time a team member creates or updates an account, that exact field will show. For example, if you create a default field with a name of "Territory" then every time a team member creates or updates an account they will see a field for "Territory". Additionally, you can make the field either a free-form text field or a choice list with predefined answers for your reps to choose from. So continuing on our Territory example, if you make that a choice list you can set the selection options to always be one of East, West, or Central for example. 

Account default fields can be set up by a team admin in the Team Preferences section of the Outfield web app under the [Custom Fields tab](https://run.outfieldapp.com/web/team_settings?tab=default_fields). Once set up, they can also be used in account advanced search to more easily uncover geospatial insights and run bulk actions on your accounts such as assigning team members to accounts by territory.

### Performance League Commissioner Role

Let's jump over to performance leagues for a moment and introduce you to a new role: League Commissioner. This is the leader, the big dog, "el jefe" of your performance league. The league commissioner manages the performance leagues within their performance role such as league members, matchup schedules, league guide text, & overall communications pertaining to the league. Any of your team members, including reps, can be assigned the league commish role by a team admin. This is also a great opportunity to give someone a leadership opportunity and help ensure that you maintain a lively and engaging environment of friendly competition. 

![performance league commissioner role](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/performance%20league%20commissioner%20role.png)

### Goal Progress Stats

We've also added new functionality to our goals system so you can now easily see the progress of individual goals and combined team goals in a way that also pinpoints for you exactly when the goal was achieved. This new chart view, which is shown below, can be accessed by first clicking on a goal from your [goals list](https://run.outfieldapp.com/web/goals) and then from this goal detail page just click on a cell in the table at the bottom of the page. For example in the image below, we clicked on the cell under April 2022 in the row for Zach Bell's monthly revenue goal. Not only does this chart provide more context around pace and headway toward achieving goals, but it also allows you to see who hit a goal first for individual goals and who contributed most toward combined team goals.

![sales goal progress analytics](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/sales%20goal%20progress%20analytics.png)

### **Other Notable Highlights**

Finally, we have included a number of other improvements based on your feedback and ideas. Here's a summary:

-   The leaderboard can now be filtered to include more than one league at a time, allowing for more flexibility to see who's leading the enterprise-wide charge.
-   The back of the player card stat table is now broken down by week to match the weekly matchup cadence.
-   Data exports now have select/deselect all options to more quickly select your desired options.
-   The maps on the Outfield web app for team activity, accounts, and deals have been rearchitected to load all map pins right away, as opposed to requiring background caching first before all the pins could be displayed.

We knocked out one of the most requested improvements: customizable default account fields. But that's not all. Read on to find out what else we launched.

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Performance+ Enhancements & Customizable Default Account Fields - Sep 23 Feature Update

We are continuously working to find ways to streamline CRM workflows. One enhancement that we've come up with is allowing you to embed creating tasks, deals, and calendar events right into your custom forms to not only save your reps time on extra clicks and taps, but also provide more flexibility when designing your touchpoint workflows. This enhancement is achieved with our innovative new form field types.

### New Form Field Types

When you create or edit your [forms](https://run.outfieldapp.com/web/forms) in the Outfield web app as an admin role, you will now see 3 new options when creating new form fields: 1) Add Task, 2) Add Calendar Event, and 3) Add Deal. This allows you to build these actions right into your rep's touchpoint workflow at any point you need. For example, if a rep checks in at an account and answers one of your form questions that the customer agreed to a followup meeting, you could automatically trigger an Add Calendar Event form question to show so they can schedule it on the calendar on the spot. Similarly, you can also create these types of workflows for adding tasks and deals on the spot as your reps service your accounts.

![form_showing_new_form_field_types](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/form_showing_new_form_field_types.png)

Using these new form field types, your reps now don't need to remember to go to a different page after completing a touchpoint to create that follow on task, calendar event, or deal. Furthermore, because these actions are form fields, you can take advantage of all the existing form features such as requiring that the field is completed or making a conditional field that only shows if a certain criteria is met as your reps fill out the form. 

### Colorizing Custom Default Account Fields

Soon after launching [custom default account fields](/customizable-default-account-fields-performance-league-enhancements-sep-23-feature-update) about a month ago, we enhanced that feature to allow your reps to colorize their account map by these fields on the Outfield mobile apps. To recap, unlike custom fields where both the name and value are created on the fly, account default fields can be set beforehand so every time a team member creates or updates an account, that exact field will show. For example, if you create a default field with a name of "Account Size" then every time a team member creates or updates an account they will see a field for "Account Size". To enhance the usefulness of this new feature, we have added it to colorization filtering. So continuing with our example, this allows your reps to easily colorize their accounts for example by "Account Size" to help them prioritize their time. 

![colorize_by_default_field](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/colorize_by_default_field.png)

### **Other Notable Highlights**

Finally, we have included a number of other improvements based on your feedback and ideas. Here's a summary:

-   When you are linking contacts to places on the Outfield mobile apps, you can now create new contacts on the spot and save time.
-   When you create a task for an account, it is now much easier to navigate to the account right from the task on the Outfield mobile apps.
-   We added search functionality when adding product line items to orders on the Outfield iOS app to match the Outfield Android app.
-   We optimized mobile activity sync so it is now a good bit faster.

Embed creating tasks, deals & calendar events into your CRM forms to save your reps time & provide more design flexibility for your touchpoint workflows

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New Form Field Types & More - Nov 7 Feature Update

We've been back at it with another enhancement to [performance leagues](/performance-leagues-head-to-head-matchups-more-jul-8-feature-update) based on your feedback as well as some streamlining on the accounts screens on the Outfield mobile apps. First up, we learned that there are times when your reps compete against each other on unequal grounds, such as a part-timer competing against a full-timer or an experienced employee with a very large quota competing against a newbie with an initially small quota. To handle these types of scenarios, we have implemented a new mechanic that is inspired by the game of golf.

### Handicapping

For over a hundred years, golf has made use of [handicapping](https://en.wikipedia.org/wiki/Handicap_(golf)) to allow players of widely varying skill levels to compete against one another on a more even playing field. For example, a golfer with a handicap of 6 means that the average of this golfer's previous  rounds was 6 over par. So if this golfer shot 4 over par, that is comparable to a golfer with 0 handicap shooting 2 under par. Side note: this criteria changed from the average of the previous 5 rounds to the previous 3 rounds starting in 2020. Anyway, we were inspired by golf handicaps to allow admins on Outfield to even the playing field among your reps if you'd like. Since there is no concept of "par" in CRM, the simplest way to implement a handicap system in Outfield is with point multipliers. Here's how it works...

You can edit your team member handicaps as an admin in the Outfield web app from the [Performance+ Settings](https://run.outfieldapp.com/web/performance_roles) page using the More button in the bottom left of any performance role. This will take you the Team Member Handicaps page for that performance role where you can set a point multiplier for each team member (the default is 1.0). For example, if a team member works half-time, you might consider setting a multiplier of 2, which will double their points and make it a fair fight when they compete against full-timers.

![sales_league_performance_multipliers2](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/sales_league_performance_multipliers2.png)

Handicap multipliers can also be useful when you have widely varying quotas, new employees vs experienced employees, or any other situation where you need to make the competition more fair.

### Larger Account Maps

Outfield has always had a full-screen option on our maps on the web app. But for a while now we have been discussing how to better incorporate larger maps on our mobile apps. In the latest release on both iOS and Android we have launched a solution. 

![account_map_for_sales](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/account_map_for_sales.png)         ![account_list_for_sales](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/account_list_for_sales.png)

By splitting the list and map into separate screens, we have been able to better optimize each for its intended purpose. Additionally, account search now works more seamlessly on each screen, the screen loads faster when you tap into the section from the side menu, no need to scroll the list all the way to the top anymore when you want to see the map, and of course the map is now much larger.  

### **Other Notable Highlights**

-   You can now optionally add a position number to your team member's goals so you can ensure they show in a particular order, e.g. most important one first.
-   When you populate your driving route from your calendar, you can now pick any day as opposed to only today.
-   The account maps on the Outfield mobile apps now have a satellite view option
-   We are constantly working to improve speed and reliability. Last month we were able to improve recurring calendar events to more efficiently handle when you create them by the many thousands.

We launched handicapping to performance leagues so you can level the playing field when needed. Also larger account maps, satellite view, goal order & more

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Performance League Handicap System & Larger Account Maps - Dec 6 Feature Update

We've been at it again continuing to knock [performance league enhancements](/performance-league-handicap-system-larger-account-maps-dec-6-feature-update) based on your excellent feedback. But as always, we balance this work with upgrades and improvements to our core CRM. More on that in a minute. First up, let's cover a popular feature request we've been getting where users ask some version of, "where did these performance points from today come from?" Now you can find those answers and more in the Stat Book.

## Stat Book

The Stat Book lives on the Outfield web app in the League Play section. It is a new tab within this section along with matchups, standings, leaderboard, and profile. Within the Stat Book by default you will see performance points by week over time for your team members as a line chart and below within a table. 

![league_play_stat_book_default](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/league_play_stat_book_default.webp)

From here you can dig into your performance stats to uncover trends, verify accuracy, and gain deeper insight on how to further boost output. For example, you can use the filters button in the upper right to filter the date range, the specific performance metric (one or multiple aggregated), the team member, and aggregate multiple performance leagues.  If you click any table cell in the table, it will open a popup showing the detailed breakdown of where all those performance points came from.

![league_play_point_action_breakdown](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/league_play_point_action_breakdown.webp)

From there, you can click the view button on any particular performance metric to see the actual activity that produced the performance points. Furthermore, if you choose to filter by a single team member, you will be able to see their breakdown in the table by performance category: hustle, diligence, preparation, leadership. If you use the aggregate by leagues filter, you will be able to see the combined performance over time of the entire league or set of leagues rather than broken down by team member. As you can see, the Stat Book is a powerful new tool to dive deep into your team's performance stats. 

## Multiple Phones & Emails

Next up, we have added support for multiple phones and emails on your Outfield accounts. To stay organized, you can also label your account phone numbers and emails, e.g. office: 555-555-1234, mobile: 555-555-4321. This functionality is supported on both the Outfield web app as well as the latest versions of the Outfield mobile apps. This provides a simple yet effective way to better represent and manage your account info and touchpoint generation.

![multiple_phones_and_email_support](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/multiple_phones_and_email_support.webp)

## Other Notable Highlights

-   You can now colorize the Outfield web app calendar by team member.
-   In activity timelines on the Outfield web app, we moved the Details link out of the dropdown list and into its own button for easier access.
-   Also in activity timelines, we added the full date in all cases, as opposed to just saying "yesterday" for example.
-   The holidays are great for many reasons, but they are also a great time to knock out major backend upgrades. You may not notice most of them, but a number of upgrades were completed. For example, we upgraded our server autoscaling functionality for better and more consistent web speed performance.
-   In addition to a number of fixes and improvements behind the scenes on the Outfield mobile apps, we fixed an edge case crash on the iOS app for those of you who quickly tap in and out of accounts many times in a row. You know who you are :) ...this was a tricky one to track down but we finally squashed it!

League Play Stat Book is live so you can always find out where anyone's performance points came from & better strategize how to further boost output

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Stat Book & Multiple Phone+Email Support - Feb 2023 Feature Update

For the past couple of months, our team has been hard at work building in a subtle but extremely powerful new capability. Let's not bury the lead anymore. You can now integrate your performance system in Outfield with 5000+ business apps! Let's dive in.

## Performance System Integrations

In the Outfield web app as an admin or league commissioner role, when you navigate to the Performance+ dropdown and click Settings, you will now see some new options. Each performance category now has a button to add a custom action. The hustle category already allowed you to add a custom action from your form fields and the diligence category already allowed you to add a custom action from your forms. But now each category allows you to add a custom action from an external source, such as Quickbooks for example (but this could be any business app). Here is what the screen looks like to add a custom action from an external source.

![add custom performance system action](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/add%20custom%20performance%20system%20action.png) 

As you can see in the screenshot, we are adding a custom performance system action so that every time an invoice is paid in Quickbooks, it will automatically create 3 hustle points per $1,000 for the team member who closed the deal. 

This example is of course one of nearly an infinite number of possibilities allowing you to now tailor your performance system to exactly the KPIs and other workflows that are valuable to your business throughout your entire tech stack, no matter what set of business apps you use! In other words, you can now bolt on Outfield's industry-leading performance and gamification system to anything! In case it wasn't apparent, we are pretty darn excited about this new capability :)

## Team Activity Totals

In other news, we've also embedded the activity totals into the Team Activity timeline as shown below.

![team-activity-totals](https://9307172.fs1.hubspotusercontent-na1.net/hubfs/9307172/team-activity-totals.png)

The Team Activity timeline now also defaults to this week. These changes were made to allow you to more easily follow your team's productivity this week at a glance.

## Other Notable Highlights

-   We have optimized our CSV export system so you can now export much larger datasets 
-   We completed a series of performance upgrades behind the scenes and the Outfield web app is now more than twice as fast. Speed is a feature!
-   We've expanded our suite of direct/native integrations. Drop us a line if you are interested in learning more.
-   We've been doing some UI polishing on the Outfield Android app. Don't look directly at the light.

You can now integrate your performance system in Outfield with 5000+ business apps!

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Integrate Your Performance System With Any Business App - Apr 2023 Feature Update

Over the last few months, we have made a number of important enhancements to various aspects of Outfield's core CRM features. This run of improvements has mainly been driven by direct customer feedback, which we always try to balance with the more groundbreaking new functionality we've introduced over the years, such as discussed in [our last features update.](/integrate-your-performance-system-with-any-business-app-apr-2023-feature-update) The next feature update post will include another big one that we've been working on for some time, but until then, here's a rundown of what's been launched lately.

## Product Kits

We built product kits to allow you to easily combine your products into a kit and add it to orders as a single line item. Kits are obviously a standard practice in many businesses and we are pleased to be able to bring this functionality into Outfield's deal pipeline and order management work flows. Furthermore, inventory tracking works seamlessly with product kits so whether or not a SKU is in a kit, it will be tracked properly.  

## Product Categories

We've also added product categories which sits at the parent level above products. We learned that many of our customers organize their product offerings within categories, so this serves as one more way to stay organized. Thus, you can now also search through your products by category as well.

## New Discount Types & Permissions

We've added 3 new discount types:

1.  BOGO - you can easily create any combination of "buy X get Y" types of discounts, from the standard "buy one get one free" on up to "buy three get two 50% off"
2.  Quantity-based - this allows you to set a minimum quantity before the discount gets applied. For example, create a discount to get 10% off if you buy more than five or save $1 if you buy two or more. 
3.  Kit - now that we have product kits, you can create fixed or percentage discounts that can only be applied to your kits. This gives to the flexibility to either create a kit with a price that is "pre-discounted" or create a kit that is full price and is only discounted if you decide to apply the kit discount.

Along with these new discount types, we've added new permission options to discounts. Now you can create discounts that can only be applied to certain products, product variations, product kits or product categories. This gives you that degree of fine-tuning that some organizations need to execute their sales strategies.

## Expanded Last Activity Tracking

Based on your feedback, we've expanded our last activity feature on accounts. Now in addition to knowing in general when the last activity was on an account, you can break it down by when the last touchpoint, check-in, meeting, phone call, text message, email, progressed deal, or any one of your custom forms was last completed. Furthermore, you can colorize your account map by any of these new values and we improved the colorization colors for better readability. 

## Other Notable Highlights

-   We added new user level permissions for disallowing users to add one-off line items, one-off discounts, and changing product price on order line items.
-   We improved the UI on the Outfield mobile apps for adding discounts and taxes to orders. You can also now search and filter your discount and tax list in this case.
-   The accounts section on the Outfield mobile apps now defaults to colorizing by last activity, which saves many of our users a few taps every time they use the app.
-   You can now also sort the accounts list by last activity date on the Outfield mobile apps when colorizing by the various last activity type options. 
-   We've expanded our suite of direct/native integrations yet again. Drop us a line if you are interested in learning more.

Explore the new features we have launched recently including product kits, new discount types, expanded last activity tracking, & more

Updates/Features