A discussion of all things related to CRM (customer relationship management) integration: What it is, why it's important, and examples of key...
Did you know that the CRM market is estimated to reach $17.4 billion by 2023?
As the customer relationship management (CRM) market continues to snowball, more and more industries are rightfully taking the steps necessary to adopt CRM solutions properly.
Many have seen expedited growth in their business because CRM usage has eliminated cross-team friction and enhanced collaboration across sales and marketing. Companies have also found CRMs to be helpful with tracking and managing the interactions reps have with prospects and customers.
CRMs aren't an untapped tactic for pharmaceutical companies. This industry is an intense market, where adhering to protocol and obtaining and maintaining lifetime relationships with physicians, chemists, and stakeholders can be a continuous challenge. This software solution allows pharmaceutical companies to ensure their reps execute stellar sales and marketing campaigns efficiently while adhering to compliance requirements.
Here are the main perks and benefits pharma reps can get from CRM usage:
Automation to boost workflow productivity
Let’s take a deeper dive into these essential benefits that make reps more successful.
CRM Automations help simplify the tasks and responsibilities of busy reps. All pharma reps have to deal with constantly changing regulations and restrictions with their sales activities. A CRM can automate tasks such as updating industry regulations, creating lead assignments, and updating product details.
CRM automation is one of the most robust features for pharma CRMs. It allows companies to streamline communication to help reps respond to and manage leads faster, automate scheduling with physicians, and save time from doing repetitive and tedious tasks.
Dashboards for quick glances at reports
At one point or another, pharma reps need to uncover answers to crucial questions like: How much revenue have I been bringing in? How many new leads have I created? Have I been staying on top of my customer touchpoints? These can all be quite tricky to manage. Lucky for you, CRMs have found a way to make this easily accessible.
With Dashboards and Reporting, reps can simply select the data necessary to create a customized report unique to their concerns. Then, the data can be transformed into powerful visualizations that are easy enough to interpret for the average person but expandable enough to be valuable to even the most skilled analyst.Task and activity tracker to keep reps organized
Being a pharma rep can be very challenging. The numerous tasks it takes from turning a prospect into a customer can be complex for anyone to handle. With a CRM's task management feature, users can manage tasks that sync with their calendars to provide timely reminders.
This even allows managers to help their reps stay more focused on identifying individual clients’ needs and how to deliver their best sales efforts. So by the time your reps meet with their clients, they are more prepared to provide value without wasting time.
Reps can follow the progress of potential clients from prospect to customer. Activity tracking covers every touchpoint: calls, form submissions, document downloads, physical meetings, etc. This feature allows your organization to capture more information about your customers and track the leads that are most likely to convert.Enhanced data sets with CRM Integrations
Most high-performing pharma reps use several different software platforms daily to complete basic tasks. Switching back and forth between apps cannot only be tedious but a waste of money. Reps end up spending less time doing what they do best: selling. With CRM integrations, you can connect any business software to ensure your organization runs at its maximum efficiency. Standard CRM integrations include email, calendar, chat functions, and accounting.Get a quick reference with Mobile Device Compatibility
To best grow your practice, pharma reps will find it necessary to access information anywhere they are. This means quickly referencing notes before meeting with a physician or viewing clients’ data to track the progress they’ve made. Mobile CRM allows reps to stay on top of their pharmaceutical efforts whether they’re in the office or on the go.
CRM mobility even contributes to reps' growth by giving them the ability to identify new referral sources. The referral generation tool is how reps can quickly identify the best prospects nearby which, in turn, allows your organization to have the best possible positioning.Plan, optimize, and navigate routes efficiently.
Here is another time-saving advantage. Who has time to spend planning routes? Reps should be spending less time traveling and more time meeting with clients. Most modern CRMs come with route planner technology that will create optimized sales routes for you.
This feature is more than for planning, it’s proactive! Route planners can automatically adjust routes along the way to accommodate for cancellations and rescheduling. While on the road, reps can even prospect the area for new leads to add to their route. Need live traffic updates? Yes, a route planner can do that too.
Reach more interested customers with relevant messaging
Knowing exactly who and how to make a sales pitch can be difficult even for the most skilled rep. It is one of the many challenges pharma reps face daily.
By analyzing customer data and current market conditions, pharma CRMs can identify trends from potential and existing customers, allowing reps to use more tailored messaging to target customers based on qualifying factors like product or service needs. Not only will doing so generate more referrals, but it will also build better customer relationships.
With features such as note-taking, calls, and email logs, reps can analyze recent customer touchpoints both before and after a meeting to strengthen their customer relationships and have a more robust sales strategy. The last thing you want is the sales team focusing their efforts in places that don’t convert.
Ready to get started?
Finding a CRM that meets not only the needs of your reps, but also those of your company can be an expensive and daunting task. Outfield, a performance-based CRM, not only allows you to try it free for 30 days, but they discover your company's specific CRM needs and tailor an adoption program to meet those needs.